FAQ
Below FAQ are some common concerns of our clients before purchasing the theme. If you have other questions, please just send it to support@novenergy.cn
If my device is no longer detected, how can I troubleshoot this issue?
Follow these steps: 1.Ensure the battery is powered on. 2.Check if the inverter AC is disconnected. 3.Confirm that the inverter is powered on. 4.If it’s still not detected, try reconfiguring the network.
What should I do if the system doesn’t work properly?
Contact our technical team. We provide 24–48h response, remote diagnostics, and on-site support in some regions.
Can I access system performance data remotely?
Yes. Novenergy Cloud and App allow real-time monitoring, alerts, and performance tracking.
Which inverters are compatible with your batteries?
NovEnergy batteries are compatible with leading inverter brands such as Growatt, Deye, Solis, Victron, and SMA, and support RS485 and CAN communication protocols.
Does the photovoltaic system also work on consecutive rainy or foggy days after installation?
In continuous rain or fog, the intensity of solar radiation is low, so the output power of the photovoltaic panel is also low, but this does not affect the normal operation of the system.
Do the solar panels still generate electricity after a power outage? Does excessive power generation affect the battery?
After a power outage, both the PV panels and the battery will work normally, and the power circuit of the house will be powered by both the solar panels and the battery pack(s).
Are your systems certified to international standards?
Yes. NovEnergy’s energy storage systems are certified with UL9540A, UN38.3, IEC62619, CE, and ISO9001/14001, ensuring safety, quality, and global compliance.
Is the installation process complicated? Do you provide turnkey solutions?
Our ESS is designed as pre-assembled, plug-and-play systems, requiring minimal on-site work—just cable connections. We also provide full turnkey project services, including design, integration, and deployment support.
How is the system monitored and maintained remotely?
Our systems come with an intelligent EMS (Energy Management System) and cloud platform, enabling real-time monitoring, configuration, and remote diagnostics via mobile app or web interface for efficient O&M.